vodana Warranty Guide
All VP Styling Tools come with an Eighteen Month Limited Warranty. Vodana Corporation warrants all styling tools purchased from Vodana Corporation, professional salon distributors, or any other authorized dealers for a period of eighteen (18) months from end-users date of purchase Warranty Period. The Limited Warranty covers any manufacture or workmanship defects under normal use.
Vodana’s Eighteen Month Limited Warranty is governed by the following terms.
Our warranty does not apply or cover:
- Damage caused by misuse or
-Dropping the product
-Dents in the product
-Liquid Contact or any external causes
-Using wrong voltage
-Improper usage of the VP Tool
-Neglecting safety precautions or Detailing provided
- Normal wear and tear, which includes, but is not limited to:
-Scratches on the product
- Damage to cord such as:
-Wrapping cord around hot iron plates
- Neglect in regular maintenance
In the event that a hardware defect does occur, the end-user must provide proof of purchase (receipt), including the date of purchase, with a valid claim within the Warranty Period.
In the event of a valid claim with proof of purchase during the Warranty Period, Vodana Corporation will either repair the VP Styling Tool, or replace it with an equivalent tool.
The following conditions must be followed for the Eighteen Month Warranty to be redeemed:
- Copy of the Original Receipt
- Printed copy of the Return Form found here
Mail all returns to:
ATTN: Customer Service
2125 E. Howell Ave Unit #A
Anaheim, CA 92806
Please allow 4-6 weeks for your product to be returned.
Contact us at 1-714-935-9676, Monday-Friday, 9:00am-6:00pm PST, if you have any questions.
It is highly recommended for all shipments to be tracked, and the tracking number be kept for your records. Vodana Corporation is not responsible for any items that are lost or stolen during the shipment period, and cannot redeem warranties on packages lost during the shipment period.
Vodana Corporation does not extend the Eighteen Month Limited Warranty to any VP Styling Tools sold by unauthorized sellers.