Orders and Tracking
Q: I am having trouble with my credit card for my online order?
If you receive an error message related to credit card authorization failure, double check the billing address and CVN security code. If an error message is received after validating the information, please call (714) 935-9676 for further assistance. Please make sure you are using a valid working credit card.
Q: How can I track my package?
A: Once you have submitted your order on our website, we will e-mail you confirming your purchase along with your tracking number. You can track your package by going on www.ups.com, clicking on the tracking tab, and inputting your tracking number into the appropriate space. Click track and you will be able to see the location and estimated delivery of your package.
Q: How fast can you deliver my shipping?
A: As soon as we process your order, your order will be shipped. For all domestic (in the United States) orders, your package can be delivered in 1-3 business days. For all international orders (outside the United States), the fastest delivery time is 3-7 business days. Please take note that all international orders may take longer to process and ship.
Q: Do you accept international orders?
A: Yes we do, but rates vary based on the delivery option selected. If you are having trouble making an order, please call us at (714) 935-9676 or email@example.com
Returns & Warranty
Q: How do I return or exchange my purchase?
A: If you are looking for a refund or an exchange, please view our Terms & Conditions page and/or contact us via phone or email.
Q: How do I return a broken product?
A: If your product has a valid claim within the Eighteen Month Limited Warranty, send it back to us and we will either replace or repair your product. If it seems to be a minor problem, please contact us.
Please make sure to view our Warranty Terms & Conditions before you request an exchange.
Q: How do I get a refund?
A: We do not do refunds for opened products; however, you may receive credit for future Vodana purchases. For malfunctioning products, please view our warranty section and/or contact us for more information.
Q: Can I exchange my product?
A: Please contact us for more information.
Salons and Stylist:
Q: If I have a cosmetologist license or sellers permit, how do I purchase products?
A: Please call us at (714) 935-9676 and a Vodana customer representative will be gladly to assist you and give you a quote.
You will need to fax or scan us your sellers permit and/or cosmetology license to F: (714)935-9685 or firstname.lastname@example.org.
Q: How do I become a distributor?
A: Please call us at (714)935-9676 for a quote and further assistance. You will need to fax or scan us your sellers permit to F: (714)935-9685 or email@example.com.